Report a problem

Please inspect your order after delivery and contact FitNest Gear as soon as possible if an item is missing, damaged in transit, defective, unsafe or materially different from what you ordered. Include your order number, a clear description and photographs or video where this reasonably helps us assess the issue.

Defective or unsafe goods

Your rights under the South African Consumer Protection Act are not limited by this policy. Where the Act applies, goods that fail to meet the required quality standards may be returned within six months after delivery without penalty and at the supplier’s risk and expense, with the remedy determined in accordance with the Act.

The statutory warranty does not cover ordinary wear and tear, misuse, abuse, accidental damage, unauthorised alteration, incorrect assembly, failure to follow supplied care or safety instructions, or damage caused after the goods left our control.

Change-of-mind and online-order rights

A change-of-mind return is not automatically available for every product. Where a statutory cooling-off or return right applies to an electronic transaction, we will honour that right. Goods must be kept reasonably safe and returned in the condition required by law. The customer may be responsible for the direct return cost where the law permits it.

For hygiene, health or safety reasons, opened personal-care goods, consumables or products that cannot safely be resold may be excluded from voluntary returns, but this does not remove rights relating to defective, unsafe or incorrectly supplied goods.

Assessment and remedies

We may ask for reasonable evidence and may arrange inspection or collection before approving a repair, replacement or refund. Approved refunds are sent to the original payment method where possible. Bank-transfer refunds require verified account details and are never processed solely from details sent in an unsolicited message.

How to start a return

Email fitnest.sa@gmail.com, WhatsApp 067 681 4293 or use the store Contact page. Do not send an item back before receiving return instructions and the correct return address. We will confirm the next step and any applicable collection or return cost in writing.