Refund policy

At FitNest Gear, we are committed to delivering premium products and a trusted shopping experience. If something is not right with your order, we are here to help.

Returns

We accept returns within 7 days of delivery for eligible items that are:

  • Unused and in original condition

  • In original packaging

  • Accompanied by proof of purchase

To request a return, please contact us at fitnest.sa@gmail.com with your order number and reason for return before sending any item back.

30-Day Defect Guarantee

If your product develops a manufacturing fault or arrives defective, you may report it within 30 days of delivery.

Please email us with:

  • Your order number

  • A description of the issue

  • Clear photos or video of the defect

Once reviewed, we will arrange a suitable solution, which may include a replacement, repair, store credit, or refund, depending on the situation.

Non-Returnable Items

For hygiene, safety, and clearance reasons, the following items are not eligible for return once opened or used:

  • Used recovery or wellness products

  • Personal-use accessories

  • Sale or clearance items

  • Gift cards

Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

Original shipping fees are non-refundable unless the item was defective, damaged, or sent incorrectly.

Return shipping costs are the responsibility of the customer unless otherwise agreed by FitNest Gear.

Exchanges

We replace items only where products are defective, damaged, or incorrect upon arrival.

Contact Us

For returns, defects, or refund assistance, please contact:

FitNest Gear
Email: fitnest.sa@gmail.com