Shipping policy

At FitNest Gear, we are committed to delivering your order safely, efficiently, and with care.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Timeframes

Orders are typically delivered within 7–15 business days, depending on your location, courier operations, and product availability.

Delivery timeframes are estimates and may vary during busy periods, promotional seasons, or unforeseen courier delays.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with a tracking number (where available) so you can monitor your parcel’s progress.

Shipping Areas

We currently ship within South Africa. For international shipping enquiries, please contact us before placing your order.

Delivery Address Accuracy

Customers are responsible for providing accurate shipping details at checkout.

FitNest Gear is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer.

Delays

While we aim to deliver every order promptly, delays may occasionally occur due to weather conditions, courier disruptions, remote locations, or peak demand periods.

We appreciate your patience and understanding in such cases.

Damaged or Missing Parcels

If your parcel arrives damaged, or if you believe your order is missing, please contact us as soon as possible at fitnest.sa@gmail.com so we can assist.