Shipping Policy

Where we deliver

FitNest Gear accepts supported physical delivery addresses in South Africa and, when enabled at checkout, the United States. Delivery charges are shown before payment. Other destinations are not supported by the online checkout.

United States orders

Select United States as the delivery country for a US order. Both markets share the same catalogue and stock; supplier availability and dispatch location may differ by destination. The delivery price and free-delivery threshold shown at checkout apply to the selected market.

US delivery timing depends on the product, supplier and destination. Contact FitNest Gear before payment if you need a delivery estimate. The displayed delivery charge does not by itself promise that US import duties, taxes or customs charges are included; contact us before placing the order to confirm those costs. USD figures are estimates; the actual payment is charged in ZAR and the card issuer performs conversion and may add a fee. Contact FitNest Gear before sending a return; supplier marketplace return promises do not automatically become FitNest Gear return terms. Applicable mandatory consumer rights remain protected.

Delivery charges

Standard South African delivery is R100 for orders below R500 and free for orders of R500 or more. Oversized, remote-area or special-order items may show a different rate before payment.

Processing and delivery estimates

The normal South African delivery estimate is 7–15 working days after verified payment. Weekends and public holidays are not working days. Customised, bulk, remote-area and unusually large orders may take longer, and any different estimate will be disclosed before payment or confirmed in writing.

An estimate is not a guaranteed delivery date. Courier delays, weather, address problems, supplier delays and other events outside our reasonable control may affect delivery.

Availability and delayed dispatch

Only products shown as available can be ordered through the online checkout. If an item becomes unavailable or cannot be dispatched within the stated timeframe, FitNest Gear will contact the customer with a revised date. The customer may reconfirm the revised date or cancel the affected item for a refund.

Dispatch and tracking

When tracking is available, we send the carrier, tracking number and tracking link to the order email after dispatch. Customers with an account can also view current order progress in their store account. Tracking may take a short time to activate after the label is created.

Address and delivery responsibility

Provide a complete physical address, postal code and reachable mobile number. Contact us promptly if you notice an error. Once an order has been handed to the courier, an address change may not be possible and additional courier charges caused by an incorrect or inaccessible address may be payable by the customer where permitted by law.

Please report visible transit damage or a missing parcel as soon as reasonably possible so we can investigate with the courier. Do not discard packaging needed for an assessment until we confirm the next step.